Complaints & Warranty

Our goods are covered by the statutory warranty rights applicable to consumers. In the event of defective goods, consumers are entitled in particular to have the defect remedied or the goods replaced, subject to the applicable legal requirements. Under the conditions provided by law, consumers may also have further rights, including a reduction of the purchase price or withdrawal from the contract.

Statutory warranty rights apply independently of any voluntary warranty that may additionally be offered.

How to Submit a Complaint

Please fill out the contact form and provide the following information in the “Comment” field:

  • Order number
  • Affected product
  • Reason for the complaint
  • Brief description of the issue

You can also contact us directly via WhatsApp and, if necessary, send photos of the affected item or its packaging there.

Contact us via WhatsApp

Phone number: +380961731992

Email: office@prosublim.com

Physical address: Ukraine, 69002 Zaporizhzhia, Shkilna Street, Building 46, Apartment 79