Refund policy

We want you to be satisfied with your purchase. This Return and Refund Policy applies to orders shipped to all countries where we offer delivery. Certain consumer rights and return periods may vary depending on the country of delivery. Nothing in this policy limits or excludes any mandatory rights you may have under applicable consumer protection laws.

General Returns

For orders that are not subject to a mandatory statutory cancellation or return period, we offer a 30-day return policy. You may request a return within 30 days after receiving your order.

To be eligible for a voluntary return, the item must be in the same condition in which you received it: unworn or unused, with all original tags attached and in its original packaging. You must also provide proof of purchase.

To request a return, please contact us at tiossapavel@icloud.com before sending any items back.

Unless otherwise required by applicable law, returns should be sent to:

Shkilna Street, 46
Zaporizhzhia, 69000
Ukraine

If your return is approved, we will cover the cost of return shipping and provide return shipping instructions or a return shipping label where available.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, incorrectly printed, incorrectly personalized, or if you received the wrong item.

Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the situation and provide an appropriate resolution in accordance with this policy and applicable consumer protection laws.

If an item is defective, damaged, incorrectly supplied, or does not conform to the contract, we will cover the reasonable cost of returning the item.

Product Defects and Consumer Rights

Our products are manufactured using textile materials and printing processes. We carefully inspect products before shipment.

If a product has a genuine manufacturing defect, significant printing defect, incorrect personalization, incorrect product, or otherwise does not conform to the product description, specifications, or applicable legal requirements, please contact us so that we can review the issue and provide an appropriate remedy.

Normal characteristics of textile manufacturing and printing, including minor variations in color, texture, fabric appearance, or print appearance, do not constitute a defect where the product otherwise conforms to its description and specifications.

This does not limit any statutory consumer rights that apply to your order.

European Union

For customers in the European Union, including Germany, statutory consumer protection and legal guarantee rights apply to goods purchased from us.

Consumers generally have at least two years of legal guarantee protection for goods that do not conform to the contract. Depending on the circumstances and applicable law, the consumer may be entitled to repair or replacement, a price reduction, or a refund.

These statutory rights apply independently of our voluntary return policy and are not limited by any commercial return period stated in this policy.

Nothing in this policy limits or excludes mandatory consumer rights.

Great Britain

For customers in Great Britain (England, Scotland and Wales), goods must comply with applicable statutory requirements, including being of satisfactory quality, as described, and fit for purpose where applicable.

If a product is faulty, not as described, or otherwise does not conform to the contract, customers may have statutory rights to reject the goods, request a repair or replacement, or receive a price reduction or refund, depending on the circumstances and applicable law.

These statutory rights apply independently of our voluntary 30-day return policy and are not limited by any voluntary warranty period.

United States

For customers in the United States, products are covered by any applicable consumer rights and remedies under federal and state law.

Our voluntary 30-day return policy does not limit any non-waivable statutory rights that may apply to defective or non-conforming products.

Unless a separate written commercial warranty is expressly provided with a particular product, we do not provide a separate fixed-term commercial warranty beyond the rights and remedies required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. These may include:

Custom-made, personalized, or specially ordered products;
Products made according to a customer's individual specifications;
Products that cannot be returned for health or hygiene reasons once unsealed, where applicable;
Perishable goods;
Gift cards;
Certain sale or clearance items, where permitted by applicable law.

The exclusion of personalized or custom-made products from voluntary returns does not limit any statutory rights that may apply if the product is defective, damaged, incorrectly made, or does not conform to the contract.

This list does not limit any mandatory statutory rights that may apply to your order.

If you are unsure whether your particular item can be returned, please contact us before sending it back.

Exchanges

We do not generally process direct exchanges.

If you would like a different product, size, color, or other variation, the usual process is to return the original item in accordance with this policy and place a new order for the replacement item.

This does not affect any statutory rights you may have in relation to defective, damaged, incorrectly supplied, or non-conforming goods.

European Union 14-Day Right of Withdrawal

For customers in the European Union, where the statutory right of withdrawal applies, consumers generally have the right to withdraw from a distance contract within 14 days without giving a reason.

The withdrawal period generally begins when the consumer, or a third party designated by the consumer, receives the goods. Where an order is delivered in multiple parts, the applicable period may begin upon receipt of the final goods, as provided by applicable law.

The statutory right of withdrawal is subject to legal exceptions. In particular, certain goods made to the consumer's specifications or clearly personalized may be excluded from the right of withdrawal where the applicable legal requirements are met.

If you exercise a statutory right of withdrawal, we will cover the cost of returning the goods.

Where applicable, we will reimburse the payments received from you, including the cost of standard delivery. If you selected a more expensive delivery option, any additional cost above the least expensive standard delivery option may not be refundable where permitted by law.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Great Britain 14-Day Cancellation Right

For customers in Great Britain (England, Scotland and Wales), eligible distance purchases generally include a statutory cancellation period of 14 days from receiving the goods. After notifying us of the cancellation, the consumer generally has a further 14 days to return the goods.

We will cover the cost of returning the goods under the statutory cancellation period as well as under our voluntary 30-day return policy.

Where a statutory cancellation right applies, we will refund the payments received from you, including the cost of standard delivery. If you selected a more expensive delivery option, any additional cost above the least expensive standard delivery option may not be refundable where permitted by law.

Where permitted by law, we may wait until the goods have been returned or you have provided evidence that they have been sent back before processing the refund.

Great Britain means England, Scotland and Wales. Northern Ireland may be subject to different consumer protection rules.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

For voluntary returns under our standard 30-day return policy, approved refunds will normally be issued to the original payment method within 10 business days after the return has been approved.

The time required for the refund to appear in your account may also depend on your bank, credit card issuer, payment provider, or other financial institution.

For returns or cancellations governed by mandatory consumer protection laws, including applicable rights in the European Union or Great Britain, refunds will be processed within the time limits required by applicable law.

If you have not received your refund after the applicable processing period, please contact us at tiossapavel@icloud.com.