Shipping policy

Last updated: September 29, 2026

Processing Time

All orders are normally processed within 1–3 business days, excluding weekends and public holidays, after receiving your order confirmation.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Orders containing personalized or made-to-order products may require additional processing time. If additional time is required, this will be indicated on the product page or communicated to you after ordering.

Shipping Rates and Estimates

Shipping costs and, where applicable, duties and taxes are calculated according to the destination country, product type, order value, package weight, and applicable shipping arrangements.

The applicable shipping cost will be displayed during checkout.

For certain markets and products, shipping, customs duties, import taxes, VAT, or other applicable import-related costs may be included in the product price or shipping price. Where applicable, the checkout or order information will indicate that these costs are included.

Delivery Estimates

Standard International Shipping: approximately 10–21 business days, depending on the destination country, carrier, customs processing, and the specific shipping service selected.

Delivery estimates are approximate and are not guaranteed unless a guaranteed delivery service is expressly offered.

Delivery may take longer due to customs clearance, carrier delays, severe weather, seasonal shipping volumes, public holidays, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

Tracking information may take up to 48 hours to become active after the shipment has been registered with the carrier.

Customs Duties, Taxes and Import Charges

The treatment of customs duties, import taxes, VAT, GST, customs clearance fees, brokerage fees, handling fees, and other import-related charges depends on the destination country and the shipping arrangement applicable to your order.

Where the applicable product price, shipping method, checkout, or order confirmation states that duties and taxes are included, the applicable import charges will be covered by the Seller or its designated shipping/payment service provider to the extent stated in that offer.

Where duties and taxes are not included, the Buyer may be responsible for applicable import charges imposed by the destination country or carrier.

For orders shipped to the European Union, Great Britain, the United States, or other destinations, the applicable treatment of duties and taxes may therefore differ depending on the market, product, order value, and shipping method.

Customers should review the information displayed at checkout before completing an order.

Customs Clearance

Customs authorities may require additional information or documentation to process an international shipment. The Buyer agrees to provide information reasonably required for customs clearance when requested.

Customs clearance may cause delays beyond the estimated delivery time.

We are not responsible for delays caused by customs authorities, governmental agencies, or carriers where such delays are outside our reasonable control.

Failed Delivery or Refused Shipments

If a shipment cannot be delivered because the Buyer provides an incorrect or incomplete shipping address, refuses delivery, fails to provide information required for customs clearance, or fails to pay import charges that are expressly the Buyer's responsibility, the shipment may be delayed, returned, stored, or otherwise handled by the carrier or customs authorities.

Any refund or reimbursement in such circumstances will be handled in accordance with our Return and Refund Policy and applicable consumer law.

We do not exclude or limit any mandatory consumer rights that apply to your order.

Lost or Damaged Shipments

If your order appears to be lost, significantly delayed, or damaged during transportation, please contact us at tiossapavel@icloud.com as soon as reasonably possible and provide your order number and available tracking information.

We will work with the applicable carrier or shipping provider to investigate the shipment and, where appropriate, arrange a replacement, refund, or other remedy in accordance with our Return and Refund Policy and applicable law.

Delivery Address

Please make sure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer, subject to any mandatory consumer rights that may apply.

International Shipping

We ship internationally to destinations available at checkout.

Available shipping destinations, shipping methods, delivery estimates, and applicable charges may vary depending on the destination country and the products included in the order.

Certain products may be subject to shipping restrictions or may not be available for delivery to certain destinations.