Withdrawal & Сancellation

RIGHT OF WITHDRAWAL AND RETURN OF GOODS

1. 30-Day Return Policy

We offer customers a voluntary 30-day return period for eligible products.

Unless a different period or procedure is required by applicable law, customers may request a return within 30 calendar days from the date the goods are received.

This 30-day return policy is provided in addition to, and does not limit or replace, any mandatory consumer rights that may apply under the laws of the country where the customer is located.

2. When the 30-Day Period Starts

The 30-day return period begins on the date the customer or another person designated by the customer receives the goods.

If an order contains several goods that are delivered separately, the return period begins when the last item in the order is received.

Where applicable law provides a different statutory period, the applicable statutory period will apply independently of our voluntary 30-day return policy.

3. How to Request a Return

To request a return, please contact us using one of the following methods:

through the available return or cancellation function in your customer account, where applicable;
by email;
by another contact method provided on our website.

Please provide your order number and the details of the product you wish to return.

You do not need to provide a reason for a return made under our voluntary 30-day return policy, unless the applicable return procedure or law requires otherwise.

4. Statutory Withdrawal or Cancellation Rights

In some countries, consumers have statutory rights to withdraw from or cancel certain online purchases within a legally defined period.

These statutory rights apply independently of our voluntary 30-day return policy.

Where applicable law grants the customer a statutory right of withdrawal or cancellation, the customer may exercise that right in accordance with the applicable law and the conditions applicable to the relevant contract.

Our 30-day return period does not reduce, exclude or otherwise limit any mandatory consumer rights.

5. Return Instructions

After receiving a return request, we will provide the customer with the applicable return instructions and the return address.

Customers should not send goods to an address that has not been confirmed by us for the relevant return.

Depending on the destination country and the logistics arrangements applicable to the order, returns may be processed through our logistics or fulfillment partners.

6. Return Shipping Costs

For returns made under our voluntary 30-day return policy, we will cover the direct standard return shipping costs where this is stated in the applicable return instructions.

If the customer chooses a more expensive return shipping method than the standard method offered or instructed by us, we may not reimburse the additional cost unless required by applicable law.

For defective, damaged or incorrectly delivered goods, any return costs for which the seller is legally responsible will be handled in accordance with applicable law.

7. Condition of Returned Goods

Returned goods should be in a condition that allows us to inspect and process the return.

Customers may inspect the goods as reasonably necessary to determine their nature, characteristics and functionality.

If the value of the goods has been reduced due to handling or use beyond what is reasonably necessary for inspection, the amount of any deduction will be determined in accordance with applicable law and, where relevant, the conditions of our voluntary return policy.

Nothing in this section limits mandatory consumer rights.

8. Return Shipping and Proof of Shipment

Customers should use an appropriate shipping method and retain proof of shipment until the return has been processed.

Where tracking is available, we recommend using a tracked shipping service.

We may request reasonable evidence that the goods have been returned or shipped, particularly where the returned goods have not yet been received.

9. Processing of Returns

Once returned goods are received, we will:

identify the relevant order;
inspect the returned goods where necessary;
determine whether the return meets the applicable return conditions; and
process the applicable refund.

Return processing time may vary depending on the shipping method, destination country and logistics provider.

10. Refunds

Once a return has been approved, the applicable refund will be processed using the payment method used for the original purchase, unless another method is required or permitted by applicable law.

The actual payment for orders placed through our online store is processed in US dollars (USD). Accordingly, refunds are generally issued in USD.

The amount received in the customer's local currency may differ from the amount originally paid in local currency due to exchange-rate fluctuations, currency conversion or fees applied by the customer's bank or payment provider.

11. Statutory Refund Rights

Where applicable law requires a refund within a specific period or provides specific conditions for withholding a refund until goods are returned or proof of return is provided, those statutory requirements will apply.

For example, where EU consumer law applies, statutory withdrawal rights generally provide for reimbursement within the applicable legal timeframe, subject to the conditions established by law.

Our voluntary 30-day return policy does not reduce any statutory refund rights.

12. Shipping Costs on Returns

Where applicable law requires reimbursement of the original standard delivery costs following a statutory withdrawal or cancellation, such costs will be reimbursed in accordance with the applicable law.

Additional costs resulting from the customer's choice of a more expensive delivery option may not be reimbursed where permitted by applicable law.

Where our voluntary 30-day return policy applies, any reimbursement of original delivery costs will be handled according to the terms of that policy.

13. Personalized and Made-to-Order Goods

Certain personalized, customized or made-to-order goods may be subject to different return or cancellation rules depending on the applicable law.

The fact that a product contains a printed design does not automatically mean that it is excluded from return or withdrawal rights.

Where a product has been specifically customized or personalized according to the customer's individual specifications, the customer's statutory withdrawal or cancellation rights may be limited or excluded where applicable law permits this.

Any applicable exclusion will be determined according to the law governing the relevant purchase.

14. Defective, Damaged or Incorrect Goods

If a product is defective, damaged during delivery, incorrect or does not conform to the order, please contact us as soon as reasonably possible.

Please provide:

order number;
name of the affected product;
description of the issue; and
photographs or other information where useful and available.

We will review the issue and provide the appropriate solution.

Depending on the circumstances and applicable law, the customer may be entitled to repair, replacement, price reduction, refund, cancellation or other legal remedy.

Statutory rights relating to defective or non-conforming goods are not limited by our voluntary 30-day return policy.

15. Returns and Statutory Consumer Rights

Our voluntary return policy is intended to provide customers with additional flexibility.

It does not replace or restrict any mandatory consumer rights that may apply in the customer's country.

If the law applicable to a particular purchase provides the customer with rights that are more favorable than those described in this policy, those statutory rights will prevail to the extent required by law.

16. Partial Returns

If an order contains several products, the customer may request a return of eligible individual products unless applicable law or the specific nature of the products provides otherwise.

Refunds for partially returned orders will be calculated based on the products successfully returned and any applicable delivery or other charges in accordance with the applicable return terms and law.

17. Exchanges

Direct product exchanges may be available depending on the product, destination country and stock availability.

Where an exchange is not available, we may process the return and refund and allow the customer to place a new order.

Statutory rights relating to defective or non-conforming goods remain unaffected.

18. International Returns

Because we sell internationally, return procedures may differ depending on the customer's country and the logistics route used for the order.

The customer will receive the applicable return instructions and address after contacting us.

Any customs, import or other requirements applicable to a return shipment must be handled in accordance with the requirements of the relevant country and carrier.

We will provide reasonable assistance with the return process where necessary.

19. No Limitation of Mandatory Rights

Nothing in this policy is intended to exclude, restrict or replace mandatory consumer protection rights.

Where applicable law grants a customer a statutory right of withdrawal, cancellation, return, refund, repair, replacement, price reduction or another remedy, that right remains fully applicable.

Where this policy provides a longer or more favorable voluntary return period, the customer may use that additional benefit subject to the conditions stated in this policy.